FAQS

Frequently Asked Questions

1. When will my order be dispatched?

We aim to dispatch all orders within 1–2 working days. During busy festive periods, please allow a little extra time — Santa’s helpers are working as fast as they can!

2. How long does delivery take?

• Standard UK Tracked Shipping: 3-5 working days. 

• Express UK Tracked Shipping: 2–3 working days
  

3. Do you ship internationally?

We currently ship to UK addresses only — but we’re hoping to expand soon!

4. Can I return or exchange an item?

Yes, you can return most items within 14 days of receiving your order, as long as they’re unworn and in their original packaging.

Please note:
For hygiene reasons, we do not accept returns on earrings or other intimate accessories unless they arrive damaged or faulty.

5. What if my item is faulty or damaged?

We’re so sorry! Please email us on the Contact Us with your order number and a photo, and we’ll sort it out right away.

6. Can I change or cancel my order?

If your order hasn’t been packed yet, we’ll do our best to help. Contact us as soon as possible via email.